7 signs you're suffering from burnout — and what to do about it

Suddenly, after years of planning, managing, exceeding goals and conquering challenges, you realize that you no longer really care very much about your work. Formerly exciting activities, such as leading, influencing and innovating, don't matter much anymore. These days, your biggest work-related thrill is playing the games you find on Slack.

There's a word for this feeling. It's called "burnout."

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Sarah Deane
6 Habits that Benefit Mental Wellness

At MyEMQ, we have extensively researched what makes people feel their best, feel fulfilled, and happy. We studied hundreds of sources of data from neuroscience, psychology, mental wellness, and wellbeing, including academic papers, expert opinions, books, and research studies. After using our data modeling methodology, we uncovered 74 attributes across 12 factors that keep people feeling positive, highly productive, and mentally well. What we found included the foundational self-care habits that we all think of: high-quality rest, fitness, and nutrition, and also highlighted the importance of mental wellbeing. Just like we spend time working on our muscles at the gym to give us strength or reduce pain, mental muscles are equally important.

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Sarah Deane
5 Ways to Increase Your Capacity and Wellbeing.

Life is speeding up, distractions are at every moment and there is “noise” everywhere.  Those back to back meetings, those email notifications, those chat pings … all coming up on multiple devices.  It is no wonder that studies have found that 8 in 10 Americans are afflicted by stressand more than half of employees have experienced job burnout.

The truth is, we all have 24 hours in the day, and how you spend that time is critical to avoiding burnout as well as feeling and performing your best.  If you are always feeling overwhelmed, stressed and as if you should have got more done, there are some strategies you can try to maximize your capacity and feel more energized!

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Sarah Deane
5 Ways That Managers Can Help Decrease Burnout and Stress for Their Employees

Levels of burnout and stress are concerning to say the least. A Gallup study found that 23 percent of employees reported feeling burned out at work very often or always, while an additional 44 percent reported feeling burned out sometimes, leading to decreased wellbeing and health as well as increased health-care and business costs. There are several approaches that can be used to proactively avoid burnout as well as deal with it if you do find yourself in a state of burnout, from both an individual and organizational level. The Gallup study also found that employees who felt supported by their managers were overwhelmingly less likely to experience burnout on a regular basis. From our work helping managers cultivate leadership skills that empower a positively energized and productive culture, here are some considerations for those who want to support their employees feel less stressed!

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Sarah Deane
Slow Down To Do More: “How Everything Is Interrelated When It Comes To Our Energy” with Ashley Graber and Sarah Deane

Continuously feeling rushed can impact our levels of positivity, especially the depth and quality of our relationships. Everything is interrelated when it comes to our energy. When we feel stressed, overwhelmed, or are experiencing negative emotions our energy can be felt by those around us, as energy is contagious! When we are rushed our interactions with others can feel inauthentic. We can seem distracted, which in turn can be interpreted as not caring. When we are stressed we have lower levels of tolerance, causing reactions that we may later regret such as being argumentative or snappy with loved ones. All of these can cause issues in personal relationships and foster toxic workplace environments. From an organizational level, it can also impact customer satisfaction. We all know the difference a positively energized employee has on our experience!

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Sarah Deane
Living with A Ravenous Thirst for Life: “Live Without Distraction” with Sarah Deane and Dr. Marina Kostina

Living without distraction. We have much noise in our lives. From people, society and negative inner monologues to name a few, all telling us what we can and can’t do, should and shouldn’t do, and simply distracting us from the things that are important. I think that living “on purpose” means understanding that noise will always be there, but being able to cut through the noise and being present.

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Sarah Deane
How Digital Tools Can Shape Effective Employee Engagement

recently caught up with Beekeeper’s Corey McCarthy to discuss employee engagement and culture; both topics that continue to be a focus area for businesses across all industries. With the percentage of ‘engaged’ workers in the U.S., (those who are involved in, enthusiastic about and committed to their work and workplace) being reported at 34% by Gallup, there are many tools making their way into the market to help organizations increase this number ..

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Sarah DeanePosted on B2C
3 Traits of Managers Who Empower High Performance and Engagement

Billions upon billions are spent on leadership training and development and studies demonstrate that many companies plan to increase this, with priorities including growing the succession pipeline, retaining high potential employees, and fostering innovation and creative thinking. Even with all of this investment, with the state of the leadership landscape, 77% of organizations are experiencing a leadership gap. Going beyond the typical skills you associate with leadership, in 2017 …

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Sarah DeanePosted on B2C
Why Has Your Customer Experience (CX) Become Stagnant? Here Are 5 Reasons

With second half of the year upon us, many brands are reflecting where they are compared to their 2018 goals, as well as starting the processes for their planning and strategies for 2019. Sure enough, they completed these same processes and planning around the same time last year…and yet, in their latest CX results Forrester “revealed a CX leadership gap”.

We remembered writing about this problem towards the end of 2016 …

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Sarah DeanePosted on B2C
Customer Journeys – Dos, Don’ts, and Other Tips

Customer Journey Mapping, while having been around for quite some time, has certainly seen an increase in interest in the last few years. There are many great articles and content on what they are and how to do them.

The purpose of the Customer Journey Map is to deeply understand what your customer is trying to achieve, how they go about reaching this goal, and how each interaction they have with your company impacts them.

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The Innovative Organization: Environment, Mindset, and Behaviors

“We do innovation” or, “we are innovative”, and numerous other phrases are used time and time again by leaders to explain just how innovate their organizations are.  However, sometimes upon further discussion, sadly, you come to find that in reality they may have an Innovation Lab, rooms filled with white boards, lots of sticky notes, and sleep pods, but do not really have an environment, the people, the processes, or infrastructure in place to enable ideas to thrive, be tried, vetted, and brought into fruition strategically - for the benefit of their customers, employees, or the business.  

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Enabling the Delivery of Your Customer Support Experience

We were recently working with a company’s support organization helping them to elevate the experience of their face-to-face support services. Throughout the day we covered several topics with the engineers and managers of the support centers. While many components must come together to enable a great support experience, several barriers were discussed that hindered the engineers ability to deliver the desired experience. We thought these served as a nice reminder for

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