HOW CAN I.T. BECOME A BUSINESS ENABLER?
UNDERSTAND YOUR USER EXPERIENCE TO ENABLE AND ENGAGE EMPLOYEES.
Today, IT organizations need to be a partner to the business as well as the individual employees, who are their customers. They need to be able to optimize their sometimes very heavily constrained environments to maximize the value they bring. Utilizing practices and techniques from the Experience Design domain can help IT functions think in a consumer-aligned manner, achieve agility whilst maintaining the stability and tactile focus that the IT landscape requires.
After years of expansive experience in the IT and Experience Design industries, we have established 9 factors of IT Employee Experience focusing on what makes an employee productive and feel positively about their environment.