Learn how to conduct a change impact analysis, fundamentals of human behavior and how to plan the successful delivery of your solution for adoption.
"An interaction can be talking about or hearing about the entity, a thought of the entity or actually coming into contact with the entity. Perception is huge in experience, as experience is a space and encompasses everything the user sees, hears, feels and touches etc. Perception can affect how they react to the solution, how easily they adopt it, and what they tell others...You need to proactively transition users and plan for their adoption or minimization of impact.
To get effective results, i.e. adoption or sales, and therefore the value you need, the quality of the solution and the user acceptance of the solution both play a part. Management of Change (MOC) in today’s world has also evolved. Given new technologies and a world always on and connected, new expectations have arisen and have to be considered."