Customer Experience Maturity
ARE YOU SET UP TO REALLY DELIVER YOUR CUSTOMER EXPERIENCE AGENDA?
We have found Culture, is at the very core of successful, competitive strategies, and it is measurable, and demonstrable in several ways. Our Customer Experience Index aims to make growing a Culture achievable by understanding where you are across all the facets needed and what you can do to advance.
It is not as simple as saying you are “Innovative” or “Disruptive”, having a "Customer Experience" leader, mapping customer journeys, or attractive designs. It is a thought process and approach that touches every facet of the organization that requires both a way of thinking and enablement to execute.