Why Has Your Customer Experience (CX) Become Stagnant? Here Are 5 Reasons

With second half of the year upon us, many brands are reflecting where they are compared to their 2018 goals, as well as starting the processes for their planning and strategies for 2019. Sure enough, they completed these same processes and planning around the same time last year…and yet, in their latest CX results Forrester “revealed a CX leadership gap”.

We remembered writing about this problem towards the end of 2016 …

Sarah DeanePosted on B2C