Trainings

Want training that creates new ways of thinking, engages new behaviors, and provides you the data and materials you need to understand your people and continue the momentum?

Interactive sessions that uses practical activities, and behavior change techniques to change the way people think and behave

Our training sessions use a data-driven, human-behavior, based approach that follows a format of education and practical application of the skill to the current problem, situation, or domain. We combine trainings with evaluation to focus on the behaviors and mindsets needed to produce the outcomes you need for business, and individual, success.

TRansform mindsets, engage new behaviors

Practical and Experiential Training

Facilitated by Experts with Experience

Our signature sessions are facilitated by pairing an expert in human behavior and experience design, with a facilitator who has a background in the topic being covered.

Engage and motivate employees

By incorporating a focus on the underlying behaviors and mindsets that drive higher levels of engagement, service, and performance, our sessions engage and motivate employees in their success, and the business success.

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global pharmaceuticals company

“My friend was in the other session before me and I asked them what to expect – they said – get ready, you will be busy and it is not what you expect. It is not boring, or slides, it’s made for us and interactive - and it was!”

Customer Service Training for I.T Support services Participant

Experience Design Trainings

Our Experience design focused trainings, utilize the success factors for your experience and applies the skill to the current work effort, project, or problem. This ensures the training has immediate value, as well as sets up your team to continue using their skills.

- Experience Design Process

- Journey Mapping and Optimization

- User Testing Methodologies

Customer Service Training

Our Customer Service Trainings focus on the factors that create positive customer interactions. By focusing on actions, mindsets, and behaviors, we enable your employees to deliver a caring, authentic, positive, customer service experience.

- Restaurants

- Retail

- Hospitality

Customer Support Trainings

We have extensive experience in Customer and Employee Support services - spanning phone, chat, walk-ins, and video. Our Customer Support trainings cultivate employee motivation, positive and productive behaviors, and a customer mind-set. Combining techniques with behavioral analysis - we customize the group and individual experience.

- I.T. Support Services

- Customer Support

Global technology company

“I am learning so much – I think I actually learned more in this one day than I have since I started!”

Customer Service Training Participant