See your experience through the eyes of your customers

Our experience review process enables you to gain rapid, quantified, and actionable insights about your total experience.    

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Understand what you can tangibly do to improve.

The feedback you receive will be actionable and directly related to customer flows and interactions so that you can easily determine efforts and plan what your best path for improvement will be.

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Understand the building blocks of experience, and where you may have a perception gap.

Our experience reviews use a structured approach to look at your product or service for areas of improvement as it pertains to design, usability, flow, and overall experience.  Our proprietary methodology was recently featured in IDC's PeerScape "Practices for Tackling Usability in the Mobility Space" (2016).

We can also conduct a review with leadership, or those delivering the experience so that perception gaps can be found and closed, enabling everyone to operate with a fully customer-centric view, understanding and empathy.

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Fast insights from multidisciplinary, objective reviewers.

We use experts across the experience design domain, including the full lifecycle from design to support, as well as participants to cover audience representation.  This ensures the end-to-end experience is considered. 

Our test plan design allows us to optimize for speed so that meaningful insights can be gained within a matter of days.

Experiences we can review

  • Product Experiences
  • Application Experiences
  • Mobile App Experiences
  • Service Experiences – customer service etc.
  • Consumer Experiences – hospitality, retail, travel etc.