We use data and algorithms to empower humans to make smarter, faster decisions and increase the speed to action, so that you can expedite the achievement of your customer experience, employee engagement, leadership development, and wellbeing goals.
We are a data-driven, human behavior based company, specializing in rapid, accurate, and actionable measurement systems which enable you to achieve your goals faster.
By leveraging behavioral science, and data modeling across high volumes and variety of data, we define, create, and use measurement systems that determine the ecosystem needed for success. By using the model with your existing data, and to fill the gaps, you will gain the intelligence you need to attain your goals.
At EffectUX we drive business outcomes, through our patent pending process of translating complex data and extensive research into clear models for change. We specialize in successful large scale transformation and modernization.
Our evaluations, diagnostic & predictive tools, as well as transformation support services, save you time, effort, and money that you can better direct elsewhere. With turn around times as quick as a day, and actions placed into real life context that help you determine exactly what to do, you will see lasting impact within weeks.
We believe foresight should be the same.
Today, organizations tend to be reactive or the pace of change is slow. Much money and effort is wasted measuring the wrong things and the human side to change can be easily forgotten or solutions can be isolated.
Our success models are a proven, more accurate, and applicable measurement to help you better serve your customers and employees.
We start with the question, “what is needed for the goal to naturally occur?” — across mindset, behaviors, and environment. When enabling sustained change, everything in your ecosystem either positively contributes to your goal, or hinders it.
All of our services are built upon a success model for your goal, that has been extensively researched and created using scientific evidence, 100’s of data sources, and our patent pending modeling process, enabling us to see exactly what is positively contributing or hindering your efforts.
We want to help people achieve their goals in a better way.
After conducting a baseline, we can immediately provide the roadmap to positive change, so that you can make the best decisions for your resources, effort, and time.
Unlock the value of existing investments, research and data sources.
Taking in your dirty and unorganized data logs, raw comments and feedback, or lengthy reports, an analyst will filter it against the success model, creating meaning, determining actions, and helping your teams and leadership make faster, smarter decisions. Results delivered within 3-10 days!
As Featured
We help organizations understand their customer, user, service, or employee experiences, for increased satisfaction, ease of use, utilization, activation, and performance.
We support organizations foster their desired culture and develop their leadership for higher levels of engagement, productivity, and positivity.
We elevate traditional methods by augmenting them with our success models in a data driven approach throughout all of our services. The core ingredient is our process to identify exactly what impacts your goal, and our ability to rapidly bring tangible outcomes. We follow a process of 1) understanding your success factors 2) diagnosing your current state 3) providing action, support, and knowledge. We work across two domains.
Our industry-recognized experience reviews enables you to gain rapid, quantified, and actionable insights about your experience. Our structured 360 review process, provides a research-based, objective view, resulting in a clear action plan.
Popular reviews include: retail experience, application experience, video conference experience, customer support experience, chat bot experience.
Our signature workshops use our design-thinking based framework combined with success models to enable teams to define their experience, understand what impacts it, and where in the journey these metrics matter.
Two of our most popular workshops are:
Experience Strategy Session: We work through a journey of experience goals, audiences, success metrics, and the experience journey.
Convergence Session: Ideation and road mapping across multiple pain points, resulting in a validated plan.
We provide a range of trainings that are all built on the understanding what impacts the your goal and allows participants to walk away with increased knowledge and capabilities, as well as the ability to apply it in context.
Evaluations from the corresponding model are conducted prior to, or the day of, and the results help drive the training in personalized and impactful way.
Training topics we cover: Employee Experience, Customer Experience, User Experience, and Customer Service.
Before and after testing has proven a 10% or more increase in experience after one iteration using the results of our experience reviews. Report outs are delivered within 10 days.
Our proven success models in leadership development and workplace cultures focus on the mindsets and behaviors that lead to positively energized, productive, and engaged workplaces.
Our evaluation services for individuals, teams, or organizations, allow us to pinpoint exactly what is enabling and hindering your employee base. We can then support your transformation plan through development, coaching, and educational services such as workshops.
This model helps create teams and individuals that have a growth-mindset, are emotionally aware, have better feelings of worth, executive presence, and efficiency.
This model cultivates an organizational culture of high performance, trust, and connection by looking across space, technology, people, and process and how it all comes together.
This model fosters positively energized, productive, and resilient individuals and teams by looking at the behaviors that enable people to perform and feel their best.
Diane F / Marketing Associate
“Using EffectUX’s CX Maturity Index, we created our 2017 CX roadmap that correlated to 26% increase in organizational maturity, a 12% gain of compared to our existing roadmap that saw just a 14% gain. We were able to make better decisions before investment – win all round. We could use the foresight to anticipate the hurdles, discover the "unknown unknowns", and provide a cross-functional, shared goal to proactively drive our organization to success.”
- Senior Director
The creation of our success models follows a three part process.
We are here to help when you:
Have transformation initiatives and need to plan or roadmap in a way that makes the optimal use of resources.
Need to make the best decisions by understanding where they make the most impact across your entire ecosystem.
Want to operationalize insights and research into something actionable for sales teams, consultants, and product teams.
Want to discover the unknown ‘unknowns’ and identify opportunities at the intersection of value by solving for multiple problems in the most optimal way for all audiences.
1: RESEARCH
With vast, broad and deep, rigorous research using structured and unstructured data sources we look at a high volume and variety of data.
2: CREATE SUCCESS MODEL
We mine the data to identify a range of data objects and the magnitude and types of relationship between them, so that every evaluation can extract the necessary information that allows us to see where you are, and what route you need to take to attain your goals.
3: ALGORITHM ENGINEERING
Our models extract the biggest openings for growth so that you can achieve the highest impact on your goals. Using the baseline diagnostic our model simulates the potential impact of actions to construct a roadmap that routes you through the low hanging fruit, the quick wins, and the longer term strategic directions.
