Advancing your Organization's Customer Experience Culture

Our report includes:

  • Introduction to the index - the factors that contribute to your score.
  • Your index overview - a dashboard showing you where you currently are across the individual dimensions and factors, as well as your skills coverage.
  • Top line analysis and recommendations - an overview of your current status and potential next steps for each of the factors.
  • Experience design considerations - information to help you as you develop your culture and approach.
  • Comprehensive analysis - based on your assessment, over 60+ attributes that lead to a thriving design culture.
  • Specific recommendations - outline of potential next steps to improve your performance over each dimension.
  • Journey overview grid - journey progression points for all 12 factors.


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