Advancing your Organization's Customer Experience Culture
Our report includes:
- Introduction to the index - the factors that contribute to your score.
- Your index overview - a dashboard showing you where you currently are across the individual dimensions and factors, as well as your skills coverage.
- Top line analysis and recommendations - an overview of your current status and potential next steps for each of the factors.
- Experience design considerations - information to help you as you develop your culture and approach.
- Comprehensive analysis - based on your assessment, over 60+ attributes that lead to a thriving design culture.
- Specific recommendations - outline of potential next steps to improve your performance over each dimension.
- Journey overview grid - journey progression points for all 12 factors.
AS WELL AS-
- One free code for our course "Create Compelling Content for Customer Experiences that Sell" - educates how to design and deliver customer content through experience design, emotion, and engagement ($50 value).