Improving the user experience

Industry:  Networking (Start-Up)

THE NEED

The Leadership team wanted to increase their customer experience as they were having funding conversations.

They had a limited budget and wanted to optimize their resources.

THE SOLUTION

We used our product experience model combined with our experience review service to:

  • Identify the success factors for their experience.
  • Conduct an experience review looking at a new user and a more experienced user.
  • Isolated the impact moments to the experience.
  • Recommend changes on a scale of efforts.

 

THE OUTCOMES

  • Optimization of resources for maximum impact.
  • Increase in experience of the application and achievement of their next round of funding.
 
 
The report was incredibly valuable and we will be making a number of changes to address the items identified.
— CEO
 Client report demonstrating where to measurably improve the experience as it relates to efforts required.

Client report demonstrating where to measurably improve the experience as it relates to efforts required.