Improving the user experience
Industry: Networking (Start-Up)
The Leadership team wanted to increase their customer experience as they were having funding conversations.
They had a limited budget and wanted to optimize their resources.
We used our product experience model combined with our experience review service to:
- Identify the success factors for their experience.
- Conduct an experience review looking at a new user and a more experienced user.
- Isolated the impact moments to the experience.
- Recommend changes on a scale of efforts.
- Optimization of resources for maximum impact.
- Increase in experience of the application and achievement of their next round of funding.