example customer service experience index

Below you can see some example views of data from the Customer Service Experience Index.

  • Page 1: Overall breakdowns of the factors that contribute to the customer service experience and brand feeling.
  • Page 2:  Seeing the experience from the customer's perspective and understanding the opportunities to elevate the experience throughout their journey.
  • Page 3:  Comparisons which enable the leveraging of strengths from one location to another.
  • Note:  Use the bottom right arrow to expand the view and the <> arrows to move between pages.

Some details in this example have been masked to protect confidentiality.