confidence index


We know you are busy, so we have made the process as quick and easy as possible! 


After purchasing, one of our experts will contact you within 1 business day to proceed and they will take you through the process.

Once your program details are understood, they will email you a link to your survey and a code, that will remain open for 5 business days from the day it is emailed to you.  The code will work for the number of participants you have purchased it for.


Once you have received the link and code, you should give it to your participants with any instruction you would like to provide them including the close date.

The evaluations usually take 12-15 minutes to take.


After 5 days, the survey will close and your data will be analyzed, and reports provided soon after.

Reports are usually received within 2-3 business days.  

The manager will receive the team report, and each individual will receive their personal reports.


Q: Why do I need to email the participants?
A: We find that when the organization emails the participants themselves, they get better response rates.  In this way, you can also tailor your instructions as you need to align to your program or initiative.  We recommend you include:

  • The purpose for them receiving the assessment.  Even better, get the target audience involved first as part of the program.
  • The close date for the survey.
  • The recommendation that they think carefully about their answers, as the assessment is as valuable as they are honest.
  • Re-assure them that only they will see their individual reports (if this is the option you are purchasing).
  • That the email they provide, is where any individual assessment reports will be sent.

Q: How long does it take to take the assessment?
A: This depends on how much the participants think about their responses.  It usually takes approximately 15-30 minutes.

Q: How long until I and/or the participants get their reports?
A: Usually, reports are received within 2-10 business days, of course depending on the number or participants and the assessment type.  For full reports, a Confidence Index expert will provide individual, comprehensive analysis of over 70 attributes, so as you can understand, this takes some time!  

Q: How will participants receive their individual reports? 
A: When taking the assessment, participants are asked for their email address.  The email address provided will be used to send them their individual report.

Q: Why can I not receive each participant's reports?
A: This Index is intended to help organizations achieve great levels of collective confidence, by focusing on, and developing each individual.  Therefore, we believe it should be up to the individual to share as desired.  We also find that the participants are more comfortable to be truly open knowing their individual analysis is only available to them.  If you are doing this a part of employee or student development, then we encourage you to arrange a meeting to go through your employees or students report with them.  Note:  For the recruitment report, the recruiter/hiring manager will receive the teams overall confidence index dashboard, plus the confidence index dashboard comparisons for the team with each candidate, however the individual report will still only go to the individual .

Q: How secure is the assessment?
 We have implemented appropriate security safeguards for the data that we hold designed to protect your information in accordance with industry standards.

Q: What if I later decide that I want the confidence index reports and not just the dashboards?
Within 90 days of receiving your dashboard, if you decide you would like the full report, you can contact us and we will deduct the cost of your previous assessment that you have already paid for.  

Q: What happens if I near the close date and participants have not completed the assessments?
We will track the responses and will email you your response rate on day 3.  This way you can remind participants as needed.  If you near the end date and participation is not as desired, we may be able to extend the date for up to 30 dates in total.